3 ways to talk better and gain worker trust in stores

Did you know that when workers trust their bosses, they're happier at work? However, in big retail companies with many stores, it can be hard to keep everyone in the loop. Good communication is the key. Let's look at three ways to talk better with your workers and build trust:‍

1. Share All News, Good and Bad

Store workers often don't hear much about what's happening in the company. They might not know about new plans or goals. Sharing updates with everyone at the same time makes workers feel included. It's great to share good news, but don't hide the bad news either. If the company makes a mistake, it's better to admit it. Workers respect honesty, especially when it comes straight from the top.

Cartoon of team meeting with presenter and five seated people. — Open communication builds trust in meetings.

2. Ask for Ideas and Reply to Them

Store workers have great ideas, but they're not always heard. Set up a way for workers to share their thoughts. But don't stop there – make sure to answer them too! Let everyone see that you're listening and working on their ideas. If you just collect ideas without doing anything, it can make things worse.

Cartoon of three coworkers discussing graph on tablet. — Engage with and respond to employee ideas.

3. Talk Like a Friend, Not a Boss

Nobody likes bosses who seem distant and scary. Try talking to your workers like you would to a friend. Ask about their weekend, celebrate their good news, or just chat casually. This makes bosses seem more human and approachable. When you talk in a friendly way (when it's okay to do so), you build better relationships and more trust with your workers.Remember, good communication isn't just about talking – it's about listening too. When you share openly, respond to feedback, and talk in a friendly way, you create a better work environment. Happy workers usually do a better job, which is good for everyone!

Cartoon of three professionals in casual conversation. — Foster friendly, approachable workplace communication.

Try these tips and see how they can improve your store's atmosphere and performance. Building trust takes time, but it's worth the effort. Your workers will feel more valued, and your business will likely see better results.

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