Tollring: Award-Winning Call Solutions Now in Thailand

Tollring, a leader in call analytics and management, has recently expanded its award-winning solutions to Thailand, aiming to enhance business communications across the region. This move follows a strategic partnership with Amity Solutions, a prominent Thai software and AI company, to accelerate innovation in generative AI and broaden Tollring's global reach.

Enhancing Business Communications with Tollring

Tollring specializes in business communications analytics, call recording, telecoms expense management, and fraud detection. Their solutions are designed to provide businesses with deep insights into their communications, enabling improved productivity and customer service.

Tollring’s most recent development is the launch of Record AI, augmenting call recordings with analysis powered by AI. This empowers businesses to improve customer engagement, facilitate compliance, and gain valuable insights into communication patterns.

Key Features of Record AI:

• Comprehensive Call Recording: Capture and store all calls securely, facilitating compliance with industry regulations.
• AI-Driven Analysis: Utilize artificial intelligence to transcribe calls and perform sentiment and topic analysis, providing deeper insights into customer interactions.
• Enhanced Customer Engagement: Evaluate customer interactions to identify areas for improvement, leading to better service quality and customer satisfaction.
• Risk Management: Proactively address customer dissatisfaction and compliance concerns by analyzing call data to detect potential issues early.

Tollring has also expanded its commitment to the Microsoft ecosystem by introducing Analytics 365 Recording with AI Analytics, a solution designed to enhance call recording and analytics for Microsoft Teams users.

By integrating with Microsoft Teams, Analytics 365 Recording with AI Analytics enables organizations to leverage their existing communication platforms while enhancing their analytical capabilities. This integration empowers businesses to make data-driven decisions that improve performance and customer experience.

‍Strategic Partnership with Amity Solutions

‍In August 2024, Tollring entered a strategic equity alliance with Amity Solutions to accelerate the development of generative AI-powered applications. This collaboration aims to enhance Tollring's product offerings and expand its presence in Southeast Asia, particularly in Thailand.

Amity Solutions, known for its AI-powered customer engagement platforms, brings complementary software solutions, including AI-driven chatbots and voicebots. This partnership is set to enrich Tollring's capabilities in delivering advanced communication solutions.

‍Insights from Amity Solutions' Leadership 

‍Reflecting on the partnership, Keng Teik Koay, Group CEO of Amity Solutions commented, “We have been very impressed with Tollring’s management team, and we look forward to supporting the business under Tony’s leadership. We are extremely excited about the opportunity that lies ahead for our combined business as we look forward to taking our collectively enhanced solutions to the global market.”

‍Benefits for Thai Businesses

‍With Tollring's entry into the Thai market, businesses can expect:

• Enhanced Customer Experience: Advanced call analytics and recording tools enable businesses to understand customer interactions better, leading to improved service quality.
• Improved Productivity: Insights into communication patterns help streamline operations and boost employee performance.
• Robust Security: Real-time fraud detection and credit management safeguard businesses against potential threats.

Commitment to Innovation

‍Tollring's solutions have been recognized for their excellence, receiving the 'Best Call Management Solution' award at the Comms National Awards for three consecutive years. This accolade underscores their commitment to delivering top-tier communication management tools.

‍Future Prospects

‍The collaboration between Tollring and Amity Solutions is poised to drive innovation in the communication sector, introducing AI-powered features that cater to the evolving needs of businesses in Thailand. This strategic move not only enhances Tollring's product suite but also contributes to the growth of the Thai business landscape by providing cutting-edge tools for effective communication management.

In conclusion, Tollring's expansion into Thailand, bolstered by its partnership with Amity Solutions, marks a significant advancement in the realm of business communication solutions. Thai businesses now have the opportunity to leverage award-winning call management tools to enhance productivity, security, and customer satisfaction.

Consult with our experts at Amity Solutions for additional information on Tollring here