Maybe it’s a sign your brand awareness strategy is not working

Ask the right questions to make sure your brand representation is on point.

I watched the documentary the other day and found out how Pantone, the color expertise, was founded.

It was fascinating to me not only how the company manages to dominate the color reproduction system, but also how the brand establishes and subconsciously familiarizes a standardized color matching system called the “Pantone Matching System” that every designer, artist, and client globally recognizes. 

When they think about producing a product line, one of the first names they can think of is Pantone.

It’s the brand consistency, delicacy, and brand awareness strategy altogether that represent professionalism and the company's core values which can be challenging in global expansion.

That’s why maintaining a consistent brand identity is so important that apart from a complete guideline that remains in the document folder, it needs to be questioned and requires touch-ups now and then.

Let’s keep the definition clear.

What is brand awareness?

Brand awareness is how well people recognize and remember a brand. It's about how familiar and easily identifiable a brand is to consumers. High brand awareness means the brand is well-known, making people more likely to choose its products or services. It's a crucial part of marketing to build trust, loyalty, and success for a brand.

Once your brand has entered the market, it’s likely that branding representation will be less consistent over time.

Here are some brand awareness strategy mistakes that undermine your brand identity.

Are your brand’s voice and tone consistent?

Not following a cohesive linguistic identity across various communication channels can lead to confusion among the target audience. A brand's tone of messaging should be established, be it formal, casual, authoritative, or conversational, to promote a recognizable brand persona.

Are your brand’s imagery and visuals confusing?

Whether it's conflicting design styles, mismatched color schemes, or ambiguous graphics, such weak portrayal of branding and lack of consistency undermine your communication. Maintain a thoughtful and cohesive visual language that makes an impression on the target audience

Does your brand reuse content across all of your platforms?

When a brand takes a one-size-fits-all approach to its messaging, it fails to engage diverse audiences effectively. Content should be tailored for each platform to remain relevant and avoid weakening the brand's connection with its audience. 

Is your brand reliant on trends?

Embracing every trend without a genuine connection to the brand's identity can lead to a lack of authenticity. Customers nowadays are bombarded with worldwide content, some of which are for clout or try-hard, that sometimes doesn’t make you stand out from the crowd. Hopping on the trend is not a bad idea as long as you keep your message strong and relevant.

Is your rebranding too sudden?

Consistency is the key to building trust and customer loyalty. Abrupt shifts in a brand's visual identity, messaging, or values can leave consumers disoriented and disconnected. Before making an adjustment that directly affects brand identity, you should consider a strategic, thoughtful evolution to maintain your credibility.

Make adjustments if needed, including your chatbots

Ads, campaigns, projects, even integrated chatbots are all considered marketing tools. Amity Solutions understands how branding can be a make-or-break for business and offers a GPT-based AI assistant that allows you to customize your chatbot so that it aligns with your brand identity. 

The last question is, when was the last time you’ve updated your chatbot?

More information on how to build your brand’s chatbot persona, how chatbot maintenance works and how to implement chatbot on your platform, visit our website.